Refund Policy

At CartClickers, customer satisfaction is our highest priority. We place great emphasis on the quality and craftsmanship of all our products.

Each order is thoroughly inspected before shipment. However, if you notice any damage upon receiving your package, please notify us immediately; send us photographs of the damaged items, and we will arrange a prompt replacement.

Our policy lasts for 14 days. If 14 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange.

WHERE DO I SEND MY RETURNS?

Our customer support team will provide the address to which the product should be returned. The product must be sent via a postal system that enables tracking. The tracking number must be shared with our customer support for follow-up. Once the item is received, we can proceed with a refund or dispatch a new product.

WHO IS RESPONSIBLE FOR THE RETURN COSTS?

We currently do not offer free return labels, which means that the customer will bear the return costs.

If you are unsatisfied for any other reason, please email us at info@cartclickers.com and we will be happy to assist you.

To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

Gift cards Hygienic products Sale items Customized items Refunds (if applicable) Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing delay before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us here.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us here.

The delivery time for your exchanged product may vary depending on your location.

If you are returning an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

For more information, please see our FAQ page.